We are hiring a remote work from home customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Main Duties:
Effectively manage large amounts of incoming calls, emails, and text messages
Answers customer calls
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Provides customers with order details, order status, part number availability lookup, and service informationHandles customer's inquiries
Manages and resolves customer complaints
Researches required information using available resources
Completes transactions and processes orders
Routes call to appropriate resources if needed
Documents all call information according to standard operating procedures
Requirements
Previous experience in customer support, client services, sales, or a related field
Excellent at communicating over the phone and other communication platforms
Basic computer skills and experience
Flexible hours
Remote Position(s) available (work from home)
Benefits:
401(k)
401(k) matching
Dental Insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Referral program
Retirement plan
Vision insurance
