Overview:
We are seeking IT Support Analyst that provides support to vended and custom applications including resolving highly complex issues. In collaboration with more senior technical support researches hardware environment and software to determine root-cause analysis to resolve problems document the solution and communicate resolution.
Basic Qualifications:
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- Provides escalated IT support to Help Desk
- Assesses applications and makes modifications and or updates to ensure currency and functionality within established environment and implements application configuration
- Assists with installation configuration and troubleshooting business area specific applications and equipment
- Leads application analysis configuration testing training and implementation of applications
- Possesses advanced understanding of application interfaces application configuration options interactions between systems and works with vendors or interface partners to configure
Skill: Specific Skills: Microsoft Intune background with Mobile Devices, excellent customer service skills (white glove support)
Education:
- Minimum Education and/or Experience Required: High School/GED and either 4 years experience in technician, operator.
Location:
- Time Zone: CST, and within commuting distance to the Rochester, MN location, as needed.
- Most likely will be a hybrid role. The shift will have to be flexible. 8-5 will likely be the majority, but as the on-site customer service comes into play, hours may shift earlier or later due to end user availability.
- W2 Status
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